Hi, I’m Ross, the owner of CitruScrub Carpet Cleaning. Every carpet and every piece of upholstery I clean is covered by my Standard Six-month warranty. That means I stand behind my work and will fix problems if they arise. For free. For six months. No questions asked.
After I complete your job, I’ll present you with a warranty card so you have it in writing. There are certain things the warranty doesn’t cover, so read the information below.
Of course, the Standard Six-Month Warranty may not be enough for you. If you want the ultimate protection, upgrade to my Premium 12-Month Warranty by adding Stain Guardian Ultra. It extends your coverage to a full year and even includes pet accidents.
Here’s exactly what each warranty covers…
Standard Six-Month Warranty
The Standard Six-Month Warranty covers household accidents like food and drink spills or muddy footprints on any carpet or upholstery I clean. The warranty begins on the date of the initial cleaning and expires six months later. It is not a way to get entire rooms, pet accidents or traffic lanes re-cleaned after the initial cleaning.
The warranty covers individual and unambiguous spots and stains of a normal household nature. Extraordinary events or occurrences such as (but not limited to) spilled paint or nail polish, pet accidents, wicking, cellulosic browning and spots or stains deemed permanent or permanently reoccurring are not covered. Traffic lanes and other wear spots, such as in front of furniture, are not covered.
I reserve the right to have the final say on whether or not any spot or stain qualifies. I will only attempt to remove spots or stains with normal cleaning and stain removal techniques. It is possible I won’t be successful. If a spot or stain can only be removed with a structural change to the carpet such as a patch, the warranty will not apply. Refer to receipt for coverage.
PLEASE NOTE: PET ACCIDENTS ARE NOT COVERED
Premium 12-Month Warranty
The Premium 12-Month Warranty covers household accidents like food and drink spills or muddy footprints on any carpet or upholstery I clean and treat with Stain Guardian Ultra. You are also entitled to three free pet accident visits, as long as the accidents occur on any carpet or upholstery I clean and treat with Stain Guardian Ultra. The warranty begins on the date of the initial cleaning and expires 12 months later. It is not a way to get entire rooms, widespread pet accidents or traffic lanes re-cleaned after the initial cleaning.
The warranty covers individual and unambiguous spots and stains of a normal household nature. Extraordinary events or occurrences such as (but not limited to) spilled paint or nail polish, widespread pet accidents, wicking, cellulosic browning and spots or stains deemed permanent or permanently reoccurring are not covered. Traffic lanes and other wear spots, such as in front of furniture, are not covered.
Pet accident visits cover INDIVIDUAL pet accidents, such as one urine, feces or vomit event. The visits do not cover widespread, ongoing pet accidents such as several urine stains accumulated over days, weeks or months.
I reserve the right to have the final say on whether or not any spot or stain qualifies. I will only attempt to remove spots or stains with normal cleaning and stain removal techniques. It is possible I won’t be successful. If a spot or stain can only be removed with a structural change to the carpet such as a patch, the warranty will not apply. Refer to receipt for coverage.
PLEASE NOTE: WIDESPREAD, ONGOING PET ACCIDENTS ARE NOT COVERED.
Eligibility
These warranties are available only to customers who live in Carmel, Fishers, Greenwood, Indianapolis, McCordsville, Noblesville, Westfield, Zionsville and the rest of Indy’s metro area.
If you live outside my service area, regretfully, I cannot give you a warranty. Sorry, but I ain’t trying to drive to Richmond or Lafayette or Evansville for free to clean up your spilled lasagna. I’m benevolent, but I’m not THAT benevolent.
Call or text me, Ross, right away at 317-370-9075 to schedule your cleaning. I answer my phone seven days a week and practically 24 hours a day, so don’t be shy. If email is your preference, click here to send a message.
