Satisfaction Stinks. How About A Real Guarantee?
Hi, Ross Trittipo here, owner of CitruScrub Carpet Cleaning. You know what I’ve never understood? I’ve never understood “satisfaction” guarantees. If you’re satisfied with something, it means it was “good enough”. For example, if your dinner at St. Elmo is merely “satisfactory”, you’re going to be very disappointed. When you eat at St. Elmo Steak House, you want the best meal ever.
That’s why I’m confused when my competitors guarantee customer satisfaction. As far as I’m concerned, satisfaction isn’t nearly good enough. I want my customers to be awestruck by my service. So I don’t guarantee your satisfaction… I guarantee your elation. And if you aren’t absolutely thrilled with my service, I’m prepared to start giving you money until you are thrilled.
Therefore, here’s my guarantee to you, and please note I don’t call it The CitruScrub Guarantee. No, it’s Ross Trittipo’s Incredible “Satisfaction Stinks” Guarantee because it’s not coming from some cold, unfeeling corporation. It’s a personal guarantee from me to you:
“If You Are Not Absolutely Thrilled with My Service, I’ll Refund Your Money, Pay for Any Other Cleaner of Your Choice to Redo the Work, AND Give You a $500 VISA Gift Card.”
How ya like them apples? My guarantee isn’t just a bunch of flimflam. I will stand by it if the time ever comes. It’s even backed up by a written warranty I’ll present to you after completing your job. But I should warn you… I’ve been in business since 2004, and I’ve never had anyone need to use my guarantee or even ask about it. Why? Because I know what I’m doing and I treat people the way I want to be treated.
If you live in or around Indy and want the most exceptional service you’ve ever experienced, call or text me any time to set up an appointment. You can reach me at 317-370-9075. If you prefer email, click here to send a message.
